Горячие поклонники. Революционный подход к обслуживанию клиентов

Бланшар Кен

Горячие поклонники. Революционный подход к обслуживанию клиентов
Автор: Бланшар Кен 
Жанр: Деловая литература, Деловая литература 
Издано с разрешения Pearson Education Inc. Ken Blanchard, Sheldon Bowles Raving Fans A Revolutionary Approach to Customer Service Authorized translation from the English language edition, entitled RAVING FANS; ISBN 0688123163; by Ken Blanchard and Sheldon Bowles. All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage retrieval system, without permission from the copyright holder. RUSSIAN language edition published by MANN, IVANOV, AND FERBER PUBLISHERS. Copyright © 2014, as authorized by Pearson Education, Inc. Правовую поддержку издательства обеспечивает юридическая фирма «Вегас-Лекс». * * * Эту книгу хорошо дополняют: Клиенты на всю жизнь Карл Сьюэлл и Пол Браун
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